United States, Bridgewater, NJ, Adhesive Technologies

Technical Customer Service Engineer


At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.


  • Henkel Adhesives is looking for a customer-facing Technical Service representative for the nonwovens hygiene and tissue & towel industries.
  • The Technical Service group's primary mission is to work with the Sales team to clearly identify and quantify customer needs, then design, deliver and quantify product/service solutions to meet those needs.
  • The position involves significant strategic interaction with Business/Technical Management, Product Development, Operations and Quality functions.
  • Similarly, it involves interactions at multiple customer levels, from line operators to corporate technical and procurement people.
  • This position requires a significant amount of travel (~ 50%) to customer sites for product demos, troubleshooting, and business strategy support, which in turn requires formal planning and documentation.
  • Communication, organization, and project management skills are a must.


  •  BS/BA Chemistry/Chemical Engineering or related field
  • Nonwovens hygiene article or tissue & towel manufacturing equipment experience a plus
  • Experience with adhesives (formulation or usage) a plus
  • Formal Process Improvement training (e.g. Six Sigma) a plus
  • Ability to communicate and relate to people regardless of their position in the organization hierarchy external or internal

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral.  At Henkel’s request only, preferred vendors may be invited to refer talent for specific open positions. In these cases, a fully-executed agreement with Henkel must be in place and current.

All employees applying for an internal position must have a discussion with his/her manager about their interest in a job posting opportunity. The discussion will not preclude the employee from interviewing if their skills meet the job requirements.

JOB ID: 20004573
Contract & Job type: Full Time, Regular
Contact information for application-related questions: 1-866-836-7067


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