India, Bangalore, CEO

SAP Production & Quality Management – Support Engineer - GTC


At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.

Your Roles:

• Resolving Tickets in Service Now related to incident and requests within the defined resolution time.

• Supports day-to-day operations and projects, Communication to other teams and MSA, Monitor events as first point contact.

• Configures and maintain SAP PP, SAP PP-PI and SAP QM following the Henkel Change management process and support of connected applications.

• Actively supports SAP PP and SAP QM enhancements including CR management, SAP transportation and testing.

• Perform Root Cause Analysis for Problem tickets and document this in Service Now

• Understands the integration between SAP and shopfloor systems (mainly MES (Aveva, Felten, BTEC)) and actively supports the assignment to the right solver group in Service Now

• Willingness to work in a global team setup to cater 24/7 demand and active participating in bridge calls organized by Henkel Service Desk and active support for the resolution of Priority 1 or 2 tickets.

• Willingness to continuously learn new paradigms, technologies, and tools to move with Henkel's technology roadmap.

• Being an open-minded team player in an international team and ability to cope with complexity and constant change. Is resilient to time-critical tasks and knows how to handle workload. Good command of English written and oral skills.

Your Roles:

• Bachelor’s Degree (whatever is needed for a expert / senior / intermediate resource)

• 3+ years of relevant IT experience (whatever is needed for a expert / senior / intermediate resource)

• Mandatory: extensive experience in SAP PP, SAP PP-PI, SAP QM, ITSM, web services, forms, EDI etc.

• Mandatory: Experience in SAP ABAP development, Experience in interface technologies, General understanding of MES systems and the interaction with SAP

• Preferably knowledge in SAP PP-PI PI sheets, Preferably knowledge in MES technologies (Aveva, VEGAM), Preferably knowledge in SAP BTEC, Preferably experience in transport management tools (ideally via ServiceNow), Preferably experience in application management, Preferably experience

• Midterm – S/4 HANA, Midterm BTP knowledge

Henkel is an equal opportunity employer. We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.
JOB ID: req47895
Contract & Job type: Full Time, Regular
Contact information for application-related questions:
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply Now" button below. Applications sent via e-mail will not be accepted.
Performance Bonus / Incentives
Performance Bonus / Incentives Employee recognition programmes
Employee recognition programmes Healthcare coverage / Medical insurance
Healthcare coverage / Medical insurance Wellbeing programs
Wellbeing programs Vacation / Paid time-off
Vacation / Paid time-off Employee share plan
Employee share plan Smart work / Flexible working arrangements
Smart work / Flexible working arrangements Development opportunities
Development opportunities Corporate social responsibility programs
Corporate social responsibility programs International career opportunities