Customer Excellence Administrator - Beauty Care Professional - French & Dutch Speaker ‏(m/f/x)

At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 50,000 pioneers around the globe. Our teams at Henkel Consumer Brands continuously drive the evolution in dynamic categories: Laundry & Home Care and Hair. With our trusted brands, including Persil and Schwarzkopf, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.

Dare to make an impact?

YOUR ROLE

• Handle autonomously the incoming customer orders for our Belgian customer portfolio.
  
• Be in charge of the follow-up of the orders across the entire order process in our systems (order entry, back orders, invoicing, etc.)
  
• Handle & resolve possible customer complaints, by taking the appropriate corrective and preventive actions.
  
• Exploit the full potential of our customers.
  
• Build up strong customer relationships, by providing the right advice & assistance.
  
• Communicate fast, accurately and reliably with internal and external stakeholder and provide the necessary information needed to support the overall process, as well as making required documentation available to our customers.

YOUR SKILLS

• Bachelor's degree (academic or professional), or equivalent experience in the sector.
• Preferably 2/3 years’ experience in Customer Service or a similar role.
  
• Friendly, communicative, proactive, you are not afraid to take initiative and be decisive, follow through on commitments.
  
• You work autonomously and with accuracy, you have good problem-solving skills.
• You consider yourself a team player, you are willing to act as an active back-up function for your colleagues.
  
• You are able to work independently with Microsoft office tools (Word and Excel), SAP experience is a plus.
  
• Fluent in Dutch and French, with a good English knowledge.

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to gender, origin, culture, mindset, generation, disability, religion and sexual orientation.