Germany, Düsseldorf, Adhesive Technologies

Senior Specialist Customer Service Experience (d/f/m)

At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 47.000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings. With our trusted brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.

Dare to make an impact?


  • Stabilizing customer relationships, optimizing processes and improving communication with a strong hands-on mentality
  • Processing of inquiries, complaints, rush orders from customers from the core business within Adhesive Technologies 
  • Coordination and sustainable implementation of customer inquiries, product consulting and close cooperation with sales in the use of the Service Cloud to resolve customer inquiries and create a positive customer experience
  • Contact person for other internal departments (Backoffice, GBS+, Sales, etc.) for further resolution of customer enquiries
  • Proactive communication and coordination in the event of delivery delays, returns and rush orders
  • Support and participation in projects & process optimization in customer service such as evaluation of "Voice-of-Customer", other customer inquiries or surveys


  • Completed Bachelor's degree in General Management or other relevant fields
  • 5 years of professional experience in customer service or a comparable customer-oriented function with a "customer first" mentality desirable
  • Professional handling of digital tools in customer service, in particular Service Cloud, ERP, MS Office and databases in day-to-day business
  • Advanced communication and problem-solving skills, both written and spoken, especially customer-oriented behavior on the phone
  • Service orientation, good interpersonal skills and the ability to structure work by setting the right priorities
  • Enjoy handling order-related customer inquiries, also in cooperation with internal colleagues to ensure customer satisfaction
  • Fluent language skills in German and English

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.

JOB ID: 24066654
Contract & Job type: Regular - Full Time
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Insurances & Services My Henkel Bike
My Henkel Bike Health & Social Services
Health & Social Services Fitness with Urban Sports Club
Fitness with Urban Sports Club On-site Canteens & Restaurants
Note: Perks might vary depending on the job.