Building on a strong legacy of almost 150 years, we are leading the way to reimagine and improve life every day. Today and for generations to come. Through our innovative and sustainable brands and technologies, across our teams around the world.
Henkel holds leading positions in both industrial and consumer businesses: Our portfolio includes well-known hair care products, laundry detergents, fabric softeners as well as adhesives, sealants, and functional coatings.
Customer Service Specialist
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Customer Service Specialist
Apply for this role
About this Position
Henkel is in search of a Customer Service Specialist, Henkel Consumer Brands in Almaty, Kazakhstan.
What you´ll do
- Accountable for customers facing activities/customer’s needs, acting as single point of contact for customers, adopting customer centric mindset.
- Run order-to-cash activities and Customer Service Management, focusing mainly on customer interaction-related activities (in/outbound).
- Handle customer orders, product reservations, credit notes, and customer communications (providing information on order fulfillment, product availability, and resolving disputes) and other requests that may arise.
- Build customer relationships by supporting enquiries with proactive approach.
- Collaborate with and provide support to internal customers (sales team, marketing) and handle requests.
- Closely working with factories regarding loadings and shipments, monitor shipments and identify reasons for delays in processing and dispatching orders and further informing Customers.
- Manage customer complaints, claims, and discrepancies.
- Receive complaints and maintain a registry.
- Verify the accuracy of documentation and related information.
- Coordinate with relevant departments and management.
- Notify customers of decisions made regarding their claims.
- Maintains detailed and up-to-date knowledge of the company's products and services.
- Strives for excellent customer service delivery.
What makes you a good fit
- 2 years of experience in a similar customer service role (preferably in large corporations).
- Higher education (Bachelor's degree or equivalent).
- Upper-Intermediate level of English proficiency.
- Confident user of Excel.
- SAP knowledge is an advantage.
- Personal qualities: quick learner in a fast-paced, technical environment, stress resistance, attention to detail, systematic thinking, strong communication skills, and reliability.
Some perks of joining Henkel
- Employment in an international company with well-established corporate values and standards.
- Competitive salary.
- Annual bonus.
- Medical insurance.
- Social package (subsidy for food, payment for mobile services and other benefits in accordance with the rules of the company).
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
JOB ID: 25088211
Job Locations: KAZ, Almaty Province, Almaty
Contact information for application-related questions: HRCommunicationsCAC@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.
About Henkel
FAQ
I am interested in several jobs. Can I apply for multiple positions at the same time?
Yes – simply fill out your profile in our online application system. Once your online profile is complete, you can apply for multiple positions.
The job offer is written in English – should I write my application in English as well?
Yes, please. As Henkel is an international company you will be working with colleagues from all over the world and English is our official company language. Generally, the ‘rule’ is: please write the application in the same language as the job ad.
Do I get feedback during the application process about the state of my application?
Each position that we have open with Henkel is unique, and finding the right candidate is important for both the hired candidate as well as for Henkel. We want to make sure that both the candidate and the company are a good fit for each other. We will provide feedback to the candidates throughout the entire process.
Can employees move between business areas and/or to a different country?
Yes, in fact it is an expectation within Henkel that our talent is flexible and mobile. This helps to support the company on a broad, global level.
Our “Triple Two” philosophy promotes this expectation, by allowing you to work in at least two different roles, in two different business areas and two different countries. The reason behind this philosophy is that we believe working in different roles, business units and functions is good for your personal development and improves your understanding of Henkel as a global company.
Here you will get further information on our training programs.
Whom do I contact if I have questions concerning my application?
Our recruiting team will help you with all requests regarding your application. Contact the team here.