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Salt Lake City, UT

Customer Service Account Specialist

HENKEL IS FOR THOSE WHO STEP UP. DO YOU?

At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.

YOUR ROLE

  • The Customer Operations Account Specialist (CSAS) is responsible for a portfolio of retail customer accounts (domestic, international or distribution or a combination thereof) and is the customer-advocate within the Henkel Supply Chain that demonstrates a commitment to customer retention through superior customer service throughout the order-to-cash process. 

  • Monitors status of all open orders to ensure timely delivery 

  • Provide customer service regarding order status and logistics issues 

  • Key decision making activities include: whether to request a stock transfer order, to move a customer order to ship from another distribution center or to request a later arrival date from the customer. 

  • Key point of contact for all customer supply chain activities and assists in the implementation of customer specific programs in conjunction with Sales/Marketing

YOUR SKILLS

  • B.S. or B.A. degree strongly desired. 

  • Previous customer service, sales or supply chain experience 

  • PC literate in Microsoft Office suite of products 

  • Excellent written and verbal communication skills 

  • Strong organization and planning skills and strong problem solving and analytical skills 

  • Knowledge of supply chain/logistics in a consumer products or related industry preferred

  • Ability to build effective working relationships across functional areas • Strong customer focus

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral. At Henkel’s request only, preferred vendors may be invited to refer talent for specific open positions. In these cases, a fully-executed agreement with Henkel must be in place and current.

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