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United States, Seattle, WA, Laundry & Home Care

Director, Customer Development International - Bellevue, WA


At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box - take the chance and shape the digital future together with us.


  • The Director of Customer Development is responsible for providing strategic business partnering with Customer to successfully drive Henkel portfolio growth within a highly competitive landscape. This role will be dedicated to an extremely complex international business operating all over the world. This role is high company visibility and working directly with a broad section of cross-functional partners thus needing to get work done through those who do not directly report into the role.

  • Sets vision, strategies, goals and objectives for winning with Customer through developing and implementing annual Business Plan (strategic sales plan) to accommodate Henkel’s goals; develops, mentors and manages all levels of the local Sales team to retain and perpetuate the growth of the MN team and upward movement of talent within the Henkel NA sales structure
  • Anticipates changing strategies with Customer and develops alignment with Henkel headquarters
  • Direct sales forecasting activities, Customer development activities, coordinates promotional planning and product management initiatives; responsible for coordinating and planning all features, displays and price strategies at Customer
  • Analyzes sales data (Customer Retail Link, Nielsen and outside data sources) to formulate strategy and promote sales. Delivers effective sales presentations to Buyers and other Key Executives at Customer to build and maintain relationships while negotiating and closing deals
  • Recommends budget, expenditures and appropriations for consumer as well as shopper research work. Reviews market analyses to determine customer needs, price schedules, price rollbacks and best line-up to produce revenue and gross adds
  • Acts as a general business manager leveraging understanding of brand strategies, category management, consumer & shopper insights, consumer promotions, manufacturing, supply chain, legal and technical knowledge to successfully communicate & partner with accounts
  • Navigates within a complex organizational environment; interacts & influences key stakeholders at multiple levels and across multiple functions at customer and internally within Henkel headquarters
  • Manage and development team members who support this business; works with internal contacts to resolve all accounting deductions and post audits


  • Bachelor degree in related business field; MBA preferred
  • 10-15 years of competitive CPG sales experience; 2-3 on Customer preferred. Prior functional experience in supply chain, marketing, category management, etc preferred
  • Track record of profitable growth, strong analytical, negotiation, and presentation skills
  • General business management knowledge; financial acumen; relationship building skills

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral. At Henkel’s request only, preferred vendors may be invited to refer talent for specific open positions. In these cases, a fully-executed agreement with Henkel must be in place and current.

JOB ID: 190007UI
Contract & Job type: Full Time , Regular
Contact information for application-related questions: 1-866-836-7067


Henkel’s application process

2:02 min.