Building on a strong legacy of almost 150 years, we are leading the way to reimagine and improve life every day. Today and for generations to come. Through our innovative and sustainable brands and technologies, across our teams around the world.
Henkel holds leading positions in both industrial and consumer businesses: Our portfolio includes well-known hair care products, laundry detergents, fabric softeners as well as adhesives, sealants, and functional coatings.
Senior Community Management Specialist
Apply for this role
Senior Community Management Specialist
Apply for this role
About this Position
As a Senior Community Management Specialist, your primary goal is to foster genuine connections with our online community for the Canada e-shop Salonory. By engaging authentically on platforms like Instagram, Facebook, and TikTok, you will create meaningful relationships that transform casual followers into passionate brand advocates. You will work closely with a dynamic team that values collaboration and innovation, reporting to the Digital Brand Manager. This position offers the unique opportunity to influence product development through insights gathered from community interactions and monthly KPI reports. As part of our mission to provide exceptional customer experiences, your ability to navigate community conversations and develop communication strategies will play a vital role in shaping our brand’s presence. If you're ready to make a significant impact within a vibrant and engaged community, we’re excited to connect with you!
What you´ll do
- Build one-on-one relationship with community via authentic communication and engagement on Instagram and Facebook, and Tiktok via liking, commenting, quickly answering questions, direct messages etc. for our Canada e-shop Salonory
- Connect with engaged followers and go deep by going through profile and for personalized product recommendations; Proactively engage in further conversation and get to know followers and turn them into brand advocates
- Follows and comments on tagged posts by communities, especially of Brand Influencers; For Critical topics, takes the lead in consumer service & and handles issues management
- Handles Customer Care concerns related to account creation, orders, etc.
- Steer processes and information flow with countries and brand teams regarding product portfolio and availabilities, create monthly Community Management KPI reports and derive community insights that can lead to relevant rationales for product development
- Coordinates with the digital brand manager team for project implementations as well communication strategies
What makes you a good fit
- Bachelor’s Degree in Marketing, Advertising, Public Relations or related field
- Minimum of three (3) years related experience in an online community engagement managing social media platforms interactions
- Has in-depth understanding & experience working on key social media platforms such as Facebook, Instagram, Tiktok and social media management/publishing tools like Sprinklr
- Excellent verbal and written English communication skills and can adapt to brand tonalities
- Team player who has knowledge of agility as well as of main principles of successful online communities, and understanding of organizational framework
- Amenable to work on a night shift schedule (9:00 PM to 6:00 AM), and report on a hybrid work set-up in Ayala Avenue, Makati
Some perks of joining Henkel
- A thriving career with the Top 15 Best Workplaces in the Philippines by Great Place to Work and the Top GBS Employer in the Philippines by the Everest Group for 4 consecutive years!
- Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
- Diverse national and international growth opportunities
- Global wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- HMO healthcare coverage plan
- Provident Fund
- Group Life and Personal Accident Insurance
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
JOB ID: 25087573
Job Locations: Philippines, National Capital Region, Makati
Contact information for application-related questions: talent.seaanz@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.
About Henkel
FAQ
I am interested in several jobs. Can I apply for multiple positions at the same time?
Yes – simply fill out your profile in our online application system. Once your online profile is complete, you can apply for multiple positions.
The job offer is written in English – should I write my application in English as well?
Yes, please. As Henkel is an international company you will be working with colleagues from all over the world and English is our official company language. Generally, the ‘rule’ is: please write the application in the same language as the job ad.
Do I get feedback during the application process about the state of my application?
Each position that we have open with Henkel is unique, and finding the right candidate is important for both the hired candidate as well as for Henkel. We want to make sure that both the candidate and the company are a good fit for each other. We will provide feedback to the candidates throughout the entire process.
Can employees move between business areas and/or to a different country?
Yes, in fact it is an expectation within Henkel that our talent is flexible and mobile. This helps to support the company on a broad, global level.
Our “Triple Two” philosophy promotes this expectation, by allowing you to work in at least two different roles, in two different business areas and two different countries. The reason behind this philosophy is that we believe working in different roles, business units and functions is good for your personal development and improves your understanding of Henkel as a global company.
Here you will get further information on our training programs.
Whom do I contact if I have questions concerning my application?
Our recruiting team will help you with all requests regarding your application. Contact the team here.