Building on a strong legacy of almost 150 years, we are leading the way to reimagine and improve life every day. Today and for generations to come. Through our innovative and sustainable brands and technologies, across our teams around the world.
Henkel holds leading positions in both industrial and consumer businesses: Our portfolio includes well-known hair care products, laundry detergents, fabric softeners as well as adhesives, sealants, and functional coatings.
Customer Service Support Specialist (Order Entry) (1 Year Project Based)
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About this Position
As a Customer Service Support Specialist (Order Entry), you will play a key role in supporting a global business transformation initiative focused on harmonizing SAP sales area processes and enhancing customer service operations. This position helps ensure the accuracy, consistency, and readiness of customer and order-related data, enabling a seamless transition to standardized ways of working across regions. Your contributions will directly support operational excellence, business continuity, and the successful delivery of strategic transformation projects.
You will work closely with cross-functional teams including Customer Service, Master Data, Supply Chain, and Project stakeholders in a collaborative and fast-paced environment. This role offers the opportunity to be part of Project 51, a global SAP harmonization program, where you will help drive process standardization, support system and process improvements, and contribute to creating a more efficient and scalable customer service operating model worldwide.
What you´ll do
- Support master data preparation and harmonization activities, including data validation, data cleansing, data uploads, and cutover readiness to enable SAP sales area standardization
- Execute system testing and User Acceptance Testing (UAT) to ensure accurate order entry processes and master data functionality prior to deployment
- Provide go-live and hypercare support by assisting with issue resolution and ensuring operational stability during the transition to the new SAP sales area structure
- Collaborate with cross-functional teams to support automation and OCR process enhancements resulting from changes in sales area determination logic and master data structures
- Contribute to Project 51, a global SAP harmonization initiative, by driving the adoption of a standardized and efficient customer service operating model across regions
What makes you a good fit
- Bachelor's degree in any field
- Preferably with at least one (1) year of experience in SAP Order Entry processes
- Proficiency in Microsoft Excel is required, and knowledge of SAP order entry is essential
- Detail-oriented with a strong customer service mindset
- Strong verbal and written English communication skill
- Amenable to accept one-year project-based contract, work on a night shift schedule (9:00 PM to 6:00 AM), report on a hybrid work set-up in Ayala Avenue, Makati), and following U.S Holidays
Some perks of joining Henkel
- A thriving career with the Top 15 Best Workplaces in the Philippines by Great Place to Work and the Top GBS Employer in the Philippines by the Everest Group for 4 consecutive years!
- Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
- Diverse national and international growth opportunities
- Global wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
JOB ID: 26100797
Job Locations: Philippines, National Capital Region, Makati
Contact information for application-related questions: talent.seaanz@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.
About Henkel
FAQ
I am interested in several jobs. Can I apply for multiple positions at the same time?
Yes – simply fill out your profile in our online application system. Once your online profile is complete, you can apply for multiple positions.
The job offer is written in English. Should I write my application in English as well?
Yes, please. As Henkel is an international company, you will be working with colleagues from all over the world, and English is our official company language. Generally, our recommendation is to please write the application in the same language as the job ad.
Do I get feedback during the application process about the state of my application?
Each position that we have open with Henkel is unique, and finding the right candidate is important for both the hired candidate as well as for Henkel. We want to make sure that both the candidate and the company are a good fit for each other. We will provide feedback to the candidates throughout the entire process.
Can employees move between business areas and/or to a different country?
Yes, in fact, it is our expectation that Henkel employees will want to grow and explore different career paths during their time with us. This helps to support the company on a broad, global level.
Our “Triple Two” philosophy promotes this expectation, by allowing you to work in at least two different roles, in two different business areas and in two different countries. The reason behind this philosophy is that we believe working in different roles, business units and functions is good for your personal development and improves your understanding of Henkel as a global company.
If I have questions regarding my application, who do I contact?
Our recruiting team will help you with all requests regarding your application. Contact the team here.