Building on a strong legacy of almost 150 years, we are leading the way to reimagine and improve life every day. Today and for generations to come. Through our innovative and sustainable brands and technologies, across our teams around the world.
Henkel holds leading positions in both industrial and consumer businesses: Our portfolio includes well-known hair care products, laundry detergents, fabric softeners as well as adhesives, sealants, and functional coatings.
Intern CSX SG & MY
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About this position
About this Position
This is a hybrid role that combines Customer Service operations and continues improvement / project support, offering a unique opportunity to gain end-to-end exposure from order fulfillment to project coordination.You will work closely with cross-functional teams including Sales, Supply Chain, and Operations, supporting both daily order execution and project tracking. This position is ideal for candidates who are detail-oriented, proactive, and interested in both business operations and project management, with strong development opportunities in a fast-paced environment.
What you´ll do
Customer Service Operations
- Process and manage customer orders, ensuring accuracy and timely execution
- Track order status and coordinate delivery to ensure on-time and in-full (OTIF) performance
- Communicate proactively with customers and sales teams regarding order progress and issues
- Monitor order fulfillment risks and collaborate with internal teams to resolve issues
- Ensure smooth information flow between customers, sales, and back-office functions
Process Improvement & Ad-hoc Support
- Support process optimization initiatives across customer service workflows
- Assist with data analysis and insights generation to improve operational efficiency
- Provide ad hoc support for cross-functional projects and team initiatives
What makes you a good fit
- Bachelor’s degree major in Science, Engineering, or related fields is a plus.
- Fluent in spoken and written English and broader language capabilities will have added advantage
- Proficient in MS Office tools (Excel, PowerPoint); familiarity with AI tools is a plus.
- Strong communication and interpersonal skills, with a collaborative mindset.
- Detail-oriented, well-organized, strong sense of responsibility, proactive mindset, and willingness to learn
- Able to work at least 3 days per week; available for a long-term internship is preferred.
Some perks of joining Henkel
- Flexible work scheme with flexible hours, hybrid work model
- Diverse national and international growth opportunities
- Global wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
JOB ID: 26101101
Job Locations: Malaysia, Selangor, Petaling Jaya
Contact information for application-related questions: talent.seaanz@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.
About Henkel
FAQ
I am interested in several jobs. Can I apply for multiple positions at the same time?
Yes – simply fill out your profile in our online application system. Once your online profile is complete, you can apply for multiple positions.
The job offer is written in English. Should I write my application in English as well?
Yes, please. As Henkel is an international company, you will be working with colleagues from all over the world, and English is our official company language. Generally, our recommendation is to please write the application in the same language as the job ad.
Do I get feedback during the application process about the state of my application?
Each position that we have open with Henkel is unique, and finding the right candidate is important for both the hired candidate as well as for Henkel. We want to make sure that both the candidate and the company are a good fit for each other. We will provide feedback to the candidates throughout the entire process.
Can employees move between business areas and/or to a different country?
Yes, in fact, it is our expectation that Henkel employees will want to grow and explore different career paths during their time with us. This helps to support the company on a broad, global level.
Our “Triple Two” philosophy promotes this expectation, by allowing you to work in at least two different roles, in two different business areas and in two different countries. The reason behind this philosophy is that we believe working in different roles, business units and functions is good for your personal development and improves your understanding of Henkel as a global company.
If I have questions regarding my application, who do I contact?
Our recruiting team will help you with all requests regarding your application. Contact the team here.