Building on a strong legacy of almost 150 years, we are leading the way to reimagine and improve life every day. Today and for generations to come. Through our innovative and sustainable brands and technologies, across our teams around the world.
Henkel holds leading positions in both industrial and consumer businesses: Our portfolio includes well-known hair care products, laundry detergents, fabric softeners as well as adhesives, sealants, and functional coatings.
Junior CRM Specialist (M/F/X)
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About this Position
At Henkel, you can make a difference and craft your career. That’s why you own your projects and take full responsibility from an early stage. Our unique brands in markets around the world open up countless opportunities to follow your convictions and explore new paths. If you have an entrepreneurial mindset that allows you to always think out of the box – take the chance and shape the digital future together with us.
What you´ll do
After personalized training, you will be integrated into the West European Commercial Excellence department, which is attached to the Performance Excellence team of Henkel West Europe, but you will be in Brussels to cover the BNL activity.
As a CRM Specialist, you will play a key role in driving the performance of our field team of BNL by ensuring that our CRM system operates as the single source of truth for all POS commercial data.
Your responsibilities will include:
- Deliver ongoing training to the field team on new CRM functionalities and create reference tutorials,
- Manage and maintain CRM databases (POS, products, assortments) to ensure data accuracy and integrity
- Update and maintain POS database and Henkel Products database for stability and alignment with customer data
- Support Category Manager team to update and maintain Assortment Database.
- Maintain Sales representative’s territory and visit policy distribution.
- Optimize reporting interface for automated tracking of field activity and KPIs.
- Manage survey programs and user tickets on the CRM platform.
- Collaborate with external suppliers for video recognition applications and implement Single Sign-On (SSO).
- Develop and share sales performance reports for SIP tracking and support target setting.
- Oversee IT equipment and mobile for the field team.
What makes you a good fit
- Higher education degree (Bachelor +4/5)
- Expertise in CRM tools and database management for retail business models
- Advanced knowledge of Power BI and Microsoft Office (Excel, SharePoint)
- Strong analytical and synthesis skills, autonomy, and rigor
- Excellent communication and teamwork abilities. • Understanding of field team operations
- Fluent in English is mandatory
- Fluent in French or Dutch would be appreciated
- Knowledge of retail industry would be appreciated
Some perks of joining Henkel
- Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
- Diverse national and international growth opportunities
- Global wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- Group Insurance / Hospitalization Insurance
- Entertainment allowance
- Travel allowance
- Meal Vouchers
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
JOB ID: 26092034
Job Locations: Belgium, Brussels-Capital Region, Brussels
Contact information for application-related questions: recruitment.benelux@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.
About Henkel
FAQ
I am interested in several jobs. Can I apply for multiple positions at the same time?
Yes – simply fill out your profile in our online application system. Once your online profile is complete, you can apply for multiple positions.
The job offer is written in English. Should I write my application in English as well?
Yes, please. As Henkel is an international company, you will be working with colleagues from all over the world, and English is our official company language. Generally, our recommendation is to please write the application in the same language as the job ad.
Do I get feedback during the application process about the state of my application?
Each position that we have open with Henkel is unique, and finding the right candidate is important for both the hired candidate as well as for Henkel. We want to make sure that both the candidate and the company are a good fit for each other. We will provide feedback to the candidates throughout the entire process.
Can employees move between business areas and/or to a different country?
Yes, in fact, it is our expectation that Henkel employees will want to grow and explore different career paths during their time with us. This helps to support the company on a broad, global level.
Our “Triple Two” philosophy promotes this expectation, by allowing you to work in at least two different roles, in two different business areas and in two different countries. The reason behind this philosophy is that we believe working in different roles, business units and functions is good for your personal development and improves your understanding of Henkel as a global company.
If I have questions regarding my application, who do I contact?
Our recruiting team will help you with all requests regarding your application. Contact the team here.