Building on a strong legacy of almost 150 years, we are leading the way to reimagine and improve life every day. Today and for generations to come. Through our innovative and sustainable brands and technologies, across our teams around the world.
Henkel holds leading positions in both industrial and consumer businesses: Our portfolio includes well-known hair care products, laundry detergents, fabric softeners as well as adhesives, sealants, and functional coatings.
Customer Quality Manager APAC
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Customer Quality Manager APAC
Apply for this role
About this position
About this Position
- The purpose of this position is leading stakeholders both business and AO sites to improve customers satisfaction and meet their increasing high standard requirements. This position takes additional GQKAM roles ( global quality key account manager) , assigned to dedicated global key accounts. Working closely with global and regional business key accounts and stakeholders to capture customer requirements and cascade their requirement to multiple function teams to execute successfully. Leading quality program and solid actions, including CCMS (customer complaint management system) management, driven reduction and continuous improvement. Managing customer audit and certificate. As a main contact window interface with customer on quality topic.
What you´ll do
- Leading customer satisfaction improvement activities for global key accounts, among AMC, AMO and AMI. Dealing with customer voice and requirement, while organizing relevant functions team to achieve quality improvement target successfully.
- Interact business key account management team and AO quality team to drive and collaborate quality improvement program, including new product or management of change review and validation.
- Leading the interfacing with customer as a main contact window to driven satisfaction of customer by providing professional solutions. Coordinate Henkel internal stakeholders to achieve that.
- Performing the required training for customer satisfactions standard to sales and Henkel sites.
- Collaborate function team to roll out global relevant projects in APAC.
What makes you a good fit
- Bachelor degree of Chemical or Engineering, master’s degree as a plus.
- FMEA (Failure mode effects analysis), PPAP (Production part approval process), APQP( Advanced Product Quality Planning) and SQC (Statistic quality control) training done.
- IATF16949 internal auditor, six sigma green belt certified, black belt as a plus.
- AS9100 auditor certificate as a Plus.
- English oral and written smoothly.
- A solid experience of 3+years working experience in quality management within Chemical, automotive or electronics industry, customer or supplier interface experience focus.
- Knowing well related to IATF16949, VDA 6.3, SPC, PPAP, FMEA etc.
- 3+ years regional role has customer interface experience.
- Strong ability in planning and executing, positive attitude to take challenge.
- Good English oral and written skill.
Some perks of joining Henkel
- Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
- Diverse national and international growth opportunities
- Global wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- Comprehensive Group Insurance Scheme
- Annual Physical Examination
- Flexible Benefits cover for dependents
- Company Products Discount
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
JOB ID: 26090413
Job Locations: China, Shandong, Yantai, Shandong
Contact information for application-related questions: Henkel.GCN.Recruitment@henkel.com
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with.
About Henkel
FAQ
I am interested in several jobs. Can I apply for multiple positions at the same time?
Yes – simply fill out your profile in our online application system. Once your online profile is complete, you can apply for multiple positions.
The job offer is written in English – should I write my application in English as well?
Yes, please. As Henkel is an international company you will be working with colleagues from all over the world and English is our official company language. Generally, the ‘rule’ is: please write the application in the same language as the job ad.
Do I get feedback during the application process about the state of my application?
Each position that we have open with Henkel is unique, and finding the right candidate is important for both the hired candidate as well as for Henkel. We want to make sure that both the candidate and the company are a good fit for each other. We will provide feedback to the candidates throughout the entire process.
Can employees move between business areas and/or to a different country?
Yes, in fact it is an expectation within Henkel that our talent is flexible and mobile. This helps to support the company on a broad, global level.
Our “Triple Two” philosophy promotes this expectation, by allowing you to work in at least two different roles, in two different business areas and two different countries. The reason behind this philosophy is that we believe working in different roles, business units and functions is good for your personal development and improves your understanding of Henkel as a global company.
Here you will get further information on our training programs.
Whom do I contact if I have questions concerning my application?
Our recruiting team will help you with all requests regarding your application. Contact the team here.